Product: Eversource Customer Care Clear all filters (38 of 38 reviews match)
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I have been in contact with Eversource and Webster Bank now each 5 times for about an hour per call. I use the auto pay service on Webster and used it to make a payment to Eversource for a bill due for my rental property that my tenants hadn't moved over into their...
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1.0
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Eversource Customer Care
#1230669
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Absolutely the ALL TIME WORST ELECTRIC COMPANY EVER!!! Rude customer representative. Lied about not having payment plans demanding complete payment upfront and refusing to shut off services and blocking everything on online account. Screw this electric company and its...
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Anonymous
Westmore

hat could possibly be easier than ...not paying something ? --- If that's not your account, tell them to take a flying leap but be sure to have proof of your present address ....

1.3
Product
Eversource Customer Care
I liked
  • I have never like them
I didn't like
  • Terrible customer service
  • That i am forced to use them in my state
#1229730
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Eversource - Very Rude

Lost power for several days asked for credit for those days and was told very rudely sorry we don't have to credit you for storm related outage. Well I think it's terrible you charge for the full month even tho we hadn't had any service. Just another way to TAKE more money from you and I'm sure the state backs them up.
Product
Eversource Customer Care
#1212286
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Eversource was able to get power up throughout my whole town except for the 40 something houses in my portion. I’m off a main road so access is easy. Currently there are tree branches blocking the roads and trees branches hanging on electronical wires. I’ve connected...
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Eversource Customer Care
#1207449
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Eversource - Lol pleas have real people talk to me

My friend is a lineman and our area has no sign at all of anyone working on lines just saying . Love automated service . Classic dodge .
1.0
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Eversource Customer Care
#1206069
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Eversource - Disgusting customer service

We are on day 4 of no power, which for us also means no water. There is a live wire laying across our front lawn which is really dangerous. It's ridiculous that I can't reach a human on the phone. We had a restoration estimate of 7pm yesterday and here we are 13 hours later and nothing. Horrible company.
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Eversource Customer Care
#1202988
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The help by this company’s customer service during the March 2018 storm has been awful.I have been without power for over 2 days now and when I call unable to speak with customer service. The recording keeps saying they will call and we have not heard from them yet....
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2.7
Product
Eversource Customer Care
#1202462
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No Sign of Eversource

Should be called Neverseen - they don’t care and do not have any live representatives answering calls.
Product
Eversource Customer Care
#1202423
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My experience with Eversource is that the company is crooked. It should not be allowed to continue to do business in Conn. The ratings on line about this company proves what I say is true. People who feel like I do should email their complaint to an agency called PURA....
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1.0
Product
Eversource Customer Care
I didn't like
  • Credibility
#1165927
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My stepdad died and my mom has advanced Parkinson so had to go to nursing home since March.Gas was requested to be shut off and called 6-19 and received a confirmation that had to wait unit 7/5 but would be shut off. The House in Shelton was empty for 6 months....
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1.5
Product
Eversource Customer Care
#1118217
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