Eversource Residential Electricity Supply Reviews

1.3
(7 reviews)
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After having just paid over $2,000 (from a tenant's unpaid bill from 6 YEARS ago!!, and an over $400 "deposit" to reconnect electricity, oh, and $100 to get service back same day, my bill for this month is over $600 (residential!) because I owe $480 from previous month...HUH???My electricity was shut off with ONE letter in the mail, that looked just like those scam ones that are going around. They are also a monopoly in CT, and apparently have...
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1.0
I liked
  • I have never like them
I didn't like
  • Anything about this terrible company
#935188
My online account and automated phone status stated that I had till 26th of month to make payment.I was shut off on the 14th. Paid amount due but was not reconnected till next day even with emergency circumstances. I had previously made a small payment on the 22nd of the previous month at the request of representative after I had called to inquire about being put on budget payment plan. After shut off i was told that i was not enrolled in plan...
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Both my landlord and I had our power disconnected (2 separate accounts, same house) on the same day without any notice to either of us.No email, no phone call, no letter. Neither of us had ever been disconnected before. I paid online immediately, he paid via phone. 4 hours later the guy came to hook him up, but not me! I tried the automated system to get a reconnect but it didn't recognize my account # (tried 3 times) nor my phone #! Had to then...
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1.0
I didn't like
  • Terrible customer service
#918605
They send you the laws they had passed .for there benifit. 4 days later there demanding there deposit for power 225. Dollars. And they want to have access to my checking account for auto pay . Or they want a thrid party . When your self employed the money dont come on a weekly basis. They make them selves look good when they give checks to charity ! There fees are out rages its over half of my bill! If you could see these guys working 2 hours...
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2.4
I didn't like
  • Slow to respond
#913573
When Eversource replaced our old [and easy to understand] PSNH net meter for our solar panels with an RFID meter and a difficult to understand bill, I began to look at what we produced for solar power via our 'Enphase ' computer program that we've had for the past 6 years. Suddenly, according to Eversource's records, our production dropped by 50%, thus raising our bill. I have records for our production for the past 6 years, and old PSNH bills...
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I didn't like
  • Your website is in shambles
#909430
They are the WORST EFFIN COMPANY. How the heck do you not have an emergency crew after 5pm!? Do you know people have infants and children that cannot be without electricity?! They could care less because they make millions of dollars. Me and my husband have good careers but recently my son had to have emergency surgery which was not covered by our insurance. The only thing we have been able to afford is rent and medical bills, we've had to put...
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My daughter cell (text only was taken away as punishment) and the one day she needed it most. I got home to a sweltering house and upset family. I F@CKING HATE YOU EVERSOURCE!! PSNH never ever do such a thing. HOW is this legal. I have children. DISGUSTING!!! Oh, to boot when they reconnected my power they also read my meter and charging for partial month, 78.00 due 8/16 plus 80.00 reconnection fee due 8/2. Now, my bill is somehow up to...
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They will shut down your power without giving proper notice (no phone call, or signature required letter), and than demand a "security" deposit to turn it back on.It is in their best interest to make sure you never get a phone call, or signed letter. They hope that your mailman loses the notices they send out (without signature, or delivery confirm), so they can smash you with a re-connection fee, and than extort more money out of you with a...
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1.0
I liked
  • I have never like them
I didn't like
  • Extortion
#853202
The worst customer service ever!!!! My husband is disabled and they shut the power off with no warning because i have a past due balance from them raising my bills to an outrageous amount , again with no warning and i could not keep up.I could never speak to a supervisor and the rep just repeated the same script over and over! Finally the agreed to not disconnect giving me a $500 a month payment plan then still no power so i callex again, same...
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Eversource Residential Electricity Supply Review

#898914
Excessive outage time. Consistantly lie about restoration time only to increase by 2 hours every time they come near the estimated time. Multiple work crews with many people standing around doin nothing but blocking the road. Demanding rate increases from local Gov and no relief when their fuel prices drop. Only increases and poor service.
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Eversource Residential Electricity Supply Review

#865442
Ever source power is a lying company. Sent notice that power would be interrupted in Our Area MondayJune 13th, ok I work at home... I heard part of the area had no power. So want do the idiots do today ?? They cut my power! I work at home!! How would eversource like it if I cut power again to them- without notice......no class company
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Eversource Residential Electricity Supply Review

#865427
There billing makes no sense got a disconnect notice for one month do Called them asked how it was 30 days over do wasnt do until 05/29/16 was told they start counting the days when they read the meter dont even get a bill until week later dont make sense shouldnt be past do until do date not from meter reading .hard up for money
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