Unclaimed
Eversource Reviews
45.1K
CLAIMED LOSSES
408
TOTAL REVIEWS
60.2K
PAGE VIEWS
1
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Eversource Reviews
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Verified Reviewer New Reviewer
When a tree fell on the power lines between the pole and my house during Isaias, I thought I still had power until some of the appliances are burnt dead - holy *** the power surged to 232 volts! Five days no one from Eversource showed up. I called a paid technician, he...
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ID
Service
Eversource Residential Electricity Supply
Loss
$1000
Preferred solution
Let the company propose a solution
Billing
They are raising their supplier charge 21%. Already one of the highest utility charges in the country. Criminal in my opinion.
ID
Location
Danbury, Connecticut
Possible Scam call receied
I received a phone call yesterday from David @ 860-559-**** telling me that my service was going to be shut off within the hour. I told him that I had paid my bill and asked what was going on. He told me that he was a supervisor and that we could resolve the issue and keep the power from being shut off. He asked me for my electronic banking information and I told him that I am old fashioned and still write paper checks. I am pretty sure that he hung up at that point. Just thought you should be aware. PS- my power is still on.
ID
Location
Brooklyn, New York
New Reviewer
Remove meter lock
I waited over 30 monutes the firt time I called only to be disconnected. Called back and waited over 25 minutes again only to be transferred to multiple service agents and then disconnected again. Made the third call to call back, then the same again. The 4th call finally came back and was transferred to the department I needed and told I needed the Electrician to call for a meter disconnect. I am an Electrician but don't hold a license in Connecticut. At this point in time Just to pull my meter and have the lock removed, I am half tempted to do it myself since I already have a permit from the town to do my own work. I love having the time to waste 2 to 3 hours just to get an answer that makes me mad. Thanks Eversource.
ID
Location
Boston, Massachusetts
Preferred solution
Better Customer Support
New Reviewer
BREAKING THE MASS. NUISANCE LAW
THREE WEEKS AGO EVERSOURCE INSTALLED A PARKING LOT POLE LIGHT AT LIVING WATERS CHURCH ON DAVIS STREET, GFLD.MASS. THE WEST SIDE WAS CLEARED BUT THEY PLACED IT ON THE SOUTH SIDE CLOSE TO THE STREET AND SHINES ONTO MY PROPERTY, INTO MY BEDROOM THE STREET, MY DRIVEWAY FROM DAWN TO DUSK. THIS IS BREAKING THE LAW. HOW TO CORRECT. (1) INSTALL SHIELD ON EAST SIDE.(2) INSTALL MOTION ACTIVATED, (3) HAVE IT SHUT OFF AT 11;00 PM. PLEASE CALL ((774 ****) This is braking a MassLaw which more restrictions was recently added.
ID
Location
Erving, Massachusetts
Pros
- There service
Cons
- Complaint
Preferred solution
READ ABOVE MY SOLUTION
You requested it!
NO followup. Disorganized. Can't even administer a bill... but determined to chase after fathom dollars.
ID
Location
Budapest, Budapest
New Reviewer
What happens when billionaires running a for profit company are given a monopoly? Yes!!! Poor service. Delivery charges that are more than double the actual usage. (I.e., don't bother trying to conserve energy.) And even better, tape recorded messages that indicate...
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ID
Location
Newington, Connecticut
Service
Eversource Residential Electricity Supply
Cons
- Credibility
- Extremely overpriced
- Poor service and customer relations
Preferred solution
Don't allow this company to continue to have a monopoly and overcharge for energy in CT
They sux
Cant get service to My new house and barn for last ten years to barn a year for house they need to put 3 poles along town road
User's recommendation: We need a different power company in ct.
ID
Location
Newington, Connecticut
Preferred solution
Deliver product or service ordered
New Reviewer
Ive never used Eversource but their service is terrible dear customer service is terrible there on the road dispatch is terrible Im reading ever source of Massachusetts in the Attleboro area has zero. I waited all day on a 24 hour call taking the day off. Calling three...
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ID
Location
Westwood, Massachusetts
Cons
- I hate them rude customer service
Loss
$350
Preferred solution
Turn my gas on asap
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Pissed customer in prepared for this storm been told today in morning we would power time a has gone by still not touch the wires that are down
They are in prepared at times need to be more responsive they keep give people false information tell us
ID
Location
Providence, Rhode Island
No compassion for people with financial hardship
I only have less than $300 in electric bill included pass due amount and I already made payment arrangements but somehow my payment didn't get through on the promised date due to electronic issue. Because of that, they scheduled me for service disconnection which was very annoying. When I called the customer service, she couldn't help me at all, even I asked her to give me just a couple days until my next payday, she couldn't help me unless I pay $170 first. My next payment arrangement be due until one week for now...This company needs to care about people more. um in until
ID
Location
Dover, New Hampshire
New Reviewer
Reconnect service
Original review updated by user Aug 25, 2021
Bill paid was supposed to have been debited by landlord account.It did not for whatever reason I personally paid the bill in full yet they cannot tell me when they can reconnect. This is costing me $1,200 a day in lost payroll. Eversource said sorry there was nothing they could do. TERRIBLE !!!!!!!! User's recommendation: AVOID.
ID
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer
Scam? Re our bill
Someone said they were from Eversource saying we were in arrears on our payments and I know we have never missed any
ID
Cons
- Delivery charges are criminal
- Payment reporting not correct
Preferred solution
Apology
Tech not able to access the equipment which is not owned by tenant who only pays the gas bill
landlord unlocked, doesn't understand why tech can't access. I had to miss work. I am the only tenant in the history of the building going thru. Getting threatening letters in mail about shutting off service. Not bothering other tenants only me
User's recommendation: watch out for their letters when you move into an apartment.
ID
Location
Plainfield, Connecticut
Received a letter in mail to check my meter
Eversource is threatening to shut off my gas service because they claim they can't access the meter which was unlocked. I am the only tenant in the building that they are bothering!
User's recommendation: Be careful if you pay the gas service and they can't check everything ad they are threatening you even if you pay the bill.
ID
Location
Plainfield, Connecticut
They handled everything perfectly I am completely satisfied
There's some trees in the front of my house that are growing through the electric lines they need to be trimmed
ID
Location
South Yarmouth, Massachusetts
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Eversource is a horrible company I do not recomend them