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Eversource - Delivery charges

It seems that the more I pay on my supply charges Eversource decides to charge more for delivery I mean what delivery services have you provided. Last month bill was outraged and it seems I can not catch up. You are robbing consumers and then your shutting off service. I pay more for delivery than for what I should be paying my supplier charge. People can’t catch up dame it.
#1444181
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Eversource - Wires disconnected from my home

On Dec. 18th I notified Eversource the wires pulled off of my house. An employee came and advised me he had to have a longer ladder and someone would be back that same day or the next. Nobody came and the wires are still hanging off my house. I do have power into what is now the third day. The man that came on the 18th tied the wires to the railing of my deck. I told all concerned I was worried that if the wires let go they could cause a fire. I was informed to notify the fire dept. and explain this to them! Rates go up and service is hard to come by. I will be calling the DPUC if this problem continues.
1.0
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Additional Fees
Customer service
Price Affordability
Reliability
Value for money
I didn't like
  • That i am forced to use them in my state
  • Lack of accountability
#1429223
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I want waiting on hold for hours trying to get through to them on the phone to discuss my bill. In the interim, they turned my lights off before it was due to be shut off. I had to pay a extra money for them to put it back on for the next day. Angry The people that...
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1.0
I liked
  • Having electricity
I didn't like
  • I hate them rude customer service
  • No one to let them know they are wrong and i have no power
  • Customer service received at all
#1420338
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This horrible company double billed me and even after I called them to stop it, the lied to me and said it was resolved. Come Friday, they removed the money from my account anyway. That was a difference in 5 days. The bank told me that they see this kind of activity...
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1.0
I liked
  • Having electricity
I didn't like
  • Unethical billing practices
  • Lack of accountability
  • Lies
#1417908
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Eversource - They caused my basement to flood

My basement had 6" of water in it this morning. No shut off notice now thousands of dollars damage. Tried to pay over the phone and was told that the service isn't available
#1413377
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Eversource in Berlin, Connecticut - Unfair practices

Never payed my bill late. The one time I was late, they sent me a shut-off notice after 6 days past my due date! Can they do this! When I tried calling, I spoke to the most rude condescending person possible!
1.6
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1409889
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Called eversource last week to let them know that my payment would be a week late a family member had passed well came home early had no power they had shut me off . Had to throw all my insulin away it was no good . Then my bill was only 400 they said . I had to pay...
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1.0
#1409064
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Eversource - Awful can’t get a hold of anyone to discuss problems

This company has a monopoly on this area of Connecticut they must have put quite the deal together because how I was treated had me in tears the whole month of September so frustrated I ended up crying they told me someone would call me back and no one did it went in circles for a month Nightmare I would never do buiness with them if there was another choice or option in my area
#1408159
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running a business with no heat is not fun.. Eversouce sets you up with a time 8-12 so you make sure someone is there to answer their call.. they call 2 times and if you do not answer you are *** out of luck they move on. so as I sit for 5 hours now waiting I call and...
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#1408113
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The cost is way to high. How Can you justify an electric bill for a 1k sf 1 level ranch with all LED bulbs and i pay $295-$300 a month in summer with AC on, and $175-$200 in fall and winter. I thought Con Ed was high, but even they are much cheeper. My friends in NY...
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#1407568
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